Appeals

Clients or stakeholders seeking reconsideration of a specific decision made by BST (such as audit conclusions, nonconformity classifications, or verification results) may submit a formal appeal to here.

Our Impartial Review Process:

• Submission: Appeals must be submitted in writing within 21 calendar days of the decision date, including all supporting documentation.

• Acknowledgement: We will acknowledge receipt of your appeal and assign a unique Case ID within 2 working days.

• Independent Review: An impartial Appeals Panel, composed of individuals not involved in the original decision, will be appointed to investigate the matter and gather all necessary information.

• Progress Tracking: We aim to provide a final determination within 10 working days of the panel's appointment. For extended reviews, we will provide regular progress reports to the appellant.

• Final Decision: Appellants will receive a formal written closure letter outlining the outcome and the rationale behind the panel's decision.

• Non-Discrimination: BST ensures that the appeals process is non-discriminatory and that submission of an appeal will not result in any retaliatory actions.