Appeals

BST provides a fair and transparent process for clients to appeal decisions made during validation or verification activities. An appeal may be submitted when a client disagrees with the outcome or decision issued by our verification team. Appeals must be submitted within twenty-one (21) calendar days from the date of the audit closing meeting or the issuance of the decision letter. All appeals are acknowledged within two (2) working days of receipt and reviewed independently by personnel not involved in the original engagement to ensure objectivity and impartiality. Outcomes of appeals are communicated in writing within a reasonable timeframe.

Submit an appeal here.